Refund policy
Thank you for shopping at www.linoirofficial.com. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Return
We accept returns within 14 days from the date of purchase. To be eligible for a return, please ensure that the return process is initiated within this time-frame.
Item Condition
To qualify for a refund, returned items must be:
Unworn, unwashed, and unaltered.
In the same condition that you received it.
In the original packaging with all original tags still attached.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@linoirofficial.com or call us at +94702058770. Please note that returns will need to be sent to the following address: No.166, Koswatta Road, Nawala, Rajagiriya.
Once we receive your return and inspect the item, we will notify you of the status of your return.
Return Shipping
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you wish to proceed the return on your own, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit.
Processing Time
Refunds and exchanges will be processed within 1-2 business days after we receive your returned item.
Refunds
We offer exchanges only. We do not issue refunds to the original payment method. If you are not satisfied with your purchase, you may exchange your item for a different size, colour, or a different product of equal value, subject to stock availability.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To begin the process, please email returns@linoirofficial.com or contact us at +94702058770 with your order number and the details of the item you wish to receive in exchange.
Contact Us
If you have any questions on how to return your item to us, please contact us at returns@linoirofficial.com or call us at +94702058770